Our 4 C’s

Character – demonstrating integrity, good judgment, and professionalism
Chemistry – organizational team focus, goal-setting, and mentorship, effective communication
Competency – skills and knowledge, prioritization and time management
Calling – focus on the client and the mission

Trauma Informed Care

We are proud to be Sanctuary Institute certified. The Sanctuary model is based on the knowledge that trauma and chronic stress have deep and lasting impact on human beings, families, and communities. With this in mind, we change the question from “what is wrong with you?” to “what happened to you?” when it comes to how we treat and care for our clients and each other.

Continuous Process Improvement

We take each gift we receive from donors, organizations and the government seriously. That is why we strive for excellence in everything we do. Sometimes seeking big returns means making a calculated risk. We’re ok with that as long as we know we’ve done the due diligence to ensure it’s a viable option.

Metro Spirit

Living and breathing our mission, vision, culture and values, customer service, stewardship, accountability, and the brand experience we provide our clients, volunteers, donors, staff, and partners are what make up Metro Spirit. It means we are walking our talk. And the proof is in the pudding.